Each of our Stylish Hound products is created and packaged with great care and attention to detail.
We are happy to accept exchanges due to sizing provided that the product has not been worn, no scuffs, no marks and in brand new resellable condition. Please email within 10 days of receiving the product. We can always help you check your pup's sizing to avoid sizing issues and disappointment, please email email@example.com.
We are unable to offer refunds or returns on used products due to hygiene and safety standards, however we are available to individually assess each claim if any issue arises. Please email us firstname.lastname@example.org
If your item is damaged before you receive it or you have received the wrong item, make sure you contact us within 5 days of receiving the product to discuss options.
If you believe your item is faulty, please contact us within 5 days of receiving it. All faulty items will be replaced by Stylish Hound.
Please note that all return shipping costs are the responsibility of the buyer unless otherwise arranged at the discretion by Stylish Hound.
If you would like to cancel your order after your order has been placed due to change of mind, this must be communicated to us before your item is dispatched from our warehouse. Any order cancellations after the order has been made will incur a 10% re-shelving fee. Please note that we can not cancel your order due to change of mind once this order has been dispatched from our warehouse.
Any refund will minus 3% fee via Shopify payments and 4% fee when paying with PayPal as we do not receive the amount you pay at checkout. Third party payment options deducts a %. Thank you in advance for understanding.
All postage related to exchanges and returns will be at the expense of the purchaser. We are always happy to assess case by case. Please email email@example.com
We do not accept returns or exchanges on personalised items. Please choose carefully!
We do not accept returns or exchanges on sale items. Please choose carefully!