Our Return & Exchange Policy
Stylish Hound's top priority is to ensure you and your dogs are happy with our products. So we have designed a return policy with you and your dog in mind.
When you receive the parcel, please try on the items on your dog as soon as possible. If the size does not fit your dog, please email us on hello@stylish-hound.com.
We can assist with return or check your dog's size.
If the item is unfortunately damaged or faulty, please email us for assistance at hello@stylish-hound.com.
Stylish Hound will refund the paid item provided that the items are returned in an unworn (tried on is OK), unused, undamaged, condition together with the Return Form and the original Stylish Hound Packaging. If you have taken the item out of the packing, that is OK as long as the packaging has not been damaged.
Your returned products cannot be replaced.
Please set up a new order online if you require different sizing.
You will be reimbursed for the returned products.
Please see our full Return Policy here:
https://www.stylish-hound.com/pages/returns-refunds
Should you have any questions, please send an email to hello@stylish-hound.com.
Returns are processed every Wednesday. Please allow 10-12 working days. Thank you for your patience and understanding.
Step 1:
Pack the item(s) to be returned in the original carton using the original packaging materials
Step 2:
Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the next page.
Download the Return & Exchanges form here:
SH Returns Form
Step 3:
Please return to:
Stylish Hound
35 Mary Parade
Rydalmere, NSW 2116
0413176092
Step 4:
Take the parcel, together with the original, filled-in return form to the nearest post office to send. We recommend to send with tracking.
Please keep a copy of your postal transaction slip for your reference.
Step 5:
a) Enter your email address and order number to start the return process via the return portal
b) Fill in the relevant information including the tracking number of your return parcel
c) Returns are processed every Wednesday. Please allow 10-12 working days. Thank you for your patience and understanding.
