Help Center

Hey Stylish Hounds,

We hope you and your dog(s) are keeping safe and healthy. 

We also want to express our gratitude for supporting our small business.

Whilst we are experiencing the seriousness of COVID-19 together, we are taking extreme caution to maintain the health and safety standards. Our priority is to ensure goods are safely and hygienically handled from us to when they arrive to you and your dog/s. 

All orders will be dispatched within 2-4 working days (excluding weekends, public holidays). We are maintaining a very high standard of hygiene by: 

- Regularly sanitising all work areas

- Regularly washing and sanitising hands

- Only one person will be packing all orders; Her temperature will be taken at the start and end of the work day

- Our courier is now wearing face mask and gloves during pick up. 

- All parcels will now be ‘safe drop’ to minimise contact when possible

We will now extend our returns from 10 days to 30 days, this will be honoured until further notice.

We are working hard to ensure that your orders are handled with the upmost care and hygiene standards. 

Of course, we are still online to assist you and your dog(s) like usual. Feel free to reach out to us if you need any assistance (via hello@stylish-hound.com, IG DM, FB messenger). 

Sending all our love - we are in this together!

Karen & Edward xx

Hi there Stylish Hounds,  

In these current uncertain times we want you to have the confidence when shopping for your furry friend at Stylish Hound. Our customer care team is working as per usual, we are here to help answer all your questions. Please contact us at hello@stylish-hound.com if you need anything. 

Domestic delivery (within Australia):

All orders within Australia are being dispatched with in 2-4 working days from our warehouse.

Our shipping provider Australia Post has reported some delays in delivery due to high volumes of parcels. While next day delivery is no longer guaranteed by Australia Post we have not had any reports from customers of significant delays. If you are experiencing issues, please contact us at hello@stylish-hound.com and we will lodge an investigation to resolve the matter for you. 

Overseas delivery (outside of Australia): 

We are still shipping overseas. Some overseas destinations are experiencing delays once in-country, so we have decided to ship all international parcels with DHL EXPRESS. This will ensure your parcels are prioritised and sent via the fastest courier possible. This service also provides a no contact delivery options and regular updates via text message.

Contact us anymore at hello@stylish-hound.com if you need assistance with delivery or anything 

Stay healthy and safe, 

xx Team at Stylish Hound xx 

1// For our Mother Earth

Stylish Hound is committed to caring for the earth that us humans and hounds love so much. We’re always making improvements to reduce our environmental impacts and increase our kindness. How we’re doing better…

• Sourcing and using certified sustainable materials to design and produce products. So far we have achieved with the following products:
- Hercules: all natural, food grade and biodegradable rubber
- Biodegradable and compostable poop bags with recycled paper packaging
- Harness, collar, leash using 100% certified post-consumer polyester (plastic)
• 100% biodegradable and home compostable parcel packaging (coming soon) and product packaging wherever it is possible.
• Recyclable paper packaging used wherever we can.
• New 2021 Stylish HQ fitted with sun soaking solar panels.
• We’re reducing single-use plastic consumption at SH HQ and working towards zero single use plastics.

2// For our Stylish Hounds

Stylish Hounds is about bringing humans and hounds closer together, we’re all about bright smiles and wagging tails. We are always welcome to hear feedback in order to make our products as usable, inclusive and successful as they possibly can be. What we’ve done so far:

• We’ve improved our size range from 3 to 5 sizes.
• We’re always improving on our products based on your feedback (ps. please be kind when giving feedback, it is a real person on the other end!).
• Stylish is continuously improving all packing, using as much recycled paper packaging as possible.
• All materials used can be recycled or upcycled where possible.
• We’ve introduced 100% biodegradable materials to improve our walk range, poop bags and enrichment toys.

3// For our Wider Dog Community 

We want all hounds and humans to find one another, that’s why Stylish Hound works for and supports dog rescue groups. What we’ve done so far: 

• We donate products and funds towards dog rescue organisations and groups.
• We continue to support organisations that are fighting against animal testing through donations, educating our team and providing resources for our wider community.
• Planning and releasing fundraising collections for dog rescue groups and causes.
• We donate to Beagle Freedom Australia (Ex-Lab / research animals), Beagle Rescue Vic, Greyhound Rescue, WIRES

It is an important skill to be able to lead your dog well. The No-Pull way encourages your dog to follow your lead in situation instead of getting distracted by their environment.

Our No-Pull Harness is designed with a front clip attachment positioned at your dog’s chest. The front clip attachment discourages dogs from pulling on the leash during walks. When your dog pulls, the harness directs them to turn towards you. Over time, they learn that pulling on the leash does not help them to move forward. Whereas a traditional harness with back position clips teaches dogs to pull harder, because they learn that it works, they are able to move you and go where they want.  

Our No-Pull Harness makes walking with your dog an enjoyable, easy experience. 

Please see a video demonstration of how the harness works:

https://www.instagram.com/stylish.hound/channel/

Ordinary collars can put a lot of tension on a dog’s throat. Straining, pulling and yanking can potentially cause a lot of pressure and pain of your pup, especially if they’re a smaller breed. 

Excessive pulling can also lead to unwanted behaviours. If your dog is eager to make a few new fluffy friends, but you yank them back when they go to say hello, they might associate it with an unpleasant or stressful experience, making them less social.

A harness made specifically to discourage pulling can help you gain more control on your walk and improve your pup’s leash skills.

Yes absolutely! Our No-Pull harnesses is comfortable for your dog. The strap is worn across the chest and around the body. The front attachment is proven and recommended by trainers and vets to discourage pulling in a safe manner. 

INSTRUCTIONS

Putting the harness on

1. Introduce the harness to your dog. Pop it on the floor and let your dog have a sniff. 

SH Tip: Give your dog a treat/affection when they show interest in the harness!

2. Unclip the harness.

3. Place the SHOULDER STRAP (B) Over your dog’s head.

With the CHEST STRAP (C) resting horizontally on your dog’s chest. 

SH Tip: Encourage your dog to put their head between B and C by offering up a treat!

Fit the Front Chest Strap (C)

1. The Chest Strap (C) fits horizontally across the chest.

SH Tip: The strap should not droop down or be too close to your dog’s neck!

2. Adjust the CHEST STRAP (C) to fit your dog across the chest. 

SH Tip: ensure there is 1-2 finger space between the strap and your dog’s body.

3. Ensure the TRIANGLE RING (D) sits above and behind your dog’s shoulder (refer to image).

Fit the Belly Strap (B) 

1. Adjust the length of the belly strap to fit your dog’s girth.

2. Check the harness has a snug fit around the body and in front of the chest. 

SH Tip: A snug fit is important! The shoulder, chest and belly straps combine to keep the harness in place and from rotating around.

Going for a walk!

1. Make sure your dog is comfortable in the harness first.

SH Tip: Have your dog wear the harness around the house before tackling the great outdoors.

2. Clip your leash to the CHEST STRAP (C) and take a stroll around your house.

SH Tip: Make sure the CHEST STRAP (C) is positioned similar to the image.

3. Allow your dog to walk slightly in front of you, when they do, stop and monitor their response. 

SH Tip: Repeat if necessary.

4. Your dog will learn that when they pull, they do not move forward and therefore stop pulling. 

5. Enjoy walking with your dog!

Please see the link below for our short video training series so you and your dog can get the most out of our No-Pull harness.

https://www.instagram.com/stylish.hound/channel/

Yes! Please see below link for our 3-part training series so you and your dog can get the most out of our No-Pull harness. Our training series with Kirsten Pup2Dog training are designed to fit into your daily schedule. Each video is bite-size, allowing you and your dog to train at a good and steady pace. https://www.instagram.com/stylish.hound/channel/

Harness size is determined by girth. To figure out your dog’s girth, place a measuring tape around their body, slightly behind their front legs. Refer to the image below for help.

See our sizing chart here: Each product has a size calculator located around here:

If your dog tends to pull, a No-Pull Harness is a great solution. If you are unsure or concerned, please seek professional advice for individual assessment when introducing or training your dog using the harness for the first time. 

To ensure you get the most out of our No-Pull Harness, we have a short video series with an accredited professional dog trainer.  We recommend some training for your dog to get used to the harness.  

https://www.instagram.com/stylish.hound/channel

Yes, but please be responsible. Our No-Pull Harness was created for making walks with your dog enjoyable and pull-free. We have tested the harness on various breeds/dog sizes whilst running to ensure our adjusters do not budge (for slipping) and the material is soft enough and chafe-free. Should you choose to run or jog with your dog, please be mindful of the possibility of chafing and discontinue use at the first sign of discomfort. 

We do NOT recommend using our No-Pull Harness with a retractable leash as we do not wish to encourage your dog to walk ahead with additional leash length. The additional and changing lengths do not provide your dog with consistency whilst training with our No-Pull Harness.

Please see training videos with professional dog trainer:

https://www.instagram.com/stylish.hound/channel/

Please do not machine wash your harness, leash, collar, bowtie.

Use washing powder/liquid 

Gently cold hand wash. 

Lay flat to dry in shade.

There are 2 key differences to our ORIGINAL and RUFF n’ TUFF styles: 

1. Our Original Harness has a front leash attachment that is fix and not a martingale which makes this a gentle training tool for the No-Pull. There is also an additional padded handle for you when you need to quickly get a hold of your dog and an optional back clip attachment. This harness is suitable for dogs with sensitive trachea. 

2. The Ruff n’ Tuff Harness is designed with a martingale function at the front to give you extra control for dogs who require additional control. when your dog pulls, the martingale function tightens so the harness guides your dog back towards you. This harness does not have a handle. It also comes with an option back clip attachment and is designed to be clipped at the front, back or both. 

If your dog is suitable for both harnesses, it is up to you which design suits you and your dog more. If you need help, contact us at stylishhound.csrep@gmail.com to discuss recommendations for your dog. 

This harness is not chewed proof; none of our products are. If your pup gets too excited when they see our product, please contact our team to proceed for special consideration with our Chew Policy.

There are a few common places on the harness that we see our dogs take a cheeky nibble on. It is usually on the centre front, though not limited to (refer to images in Q13). This means your dog does not understand why the harness is redirecting and/or what to do when the harness is giving them cues. All you need to do is take a step back and reintroduce the harness to your dog. Please refer to our resource centre for easy training exercises. Some dogs understand the cues from the front leading harness straight away, however some don't and that's OK. It just means you need to communicate with your dog, what to do when the harness is redirecting when your dog pulls and associate good walking skills with positivity (lots of yummy treats!). Once your dog understands what to do, they will be less likely to take a nibble on the harness out of confusion and frustration.

Whilst our products are of high quality and durable, unfortunately, our products are not chew-proof. We understand it may be disappointing and frustrating when your dog gets their teeth into everything. So here at Stylish Hound, we have designed a Chew Policy to give you a little extra help when and if it does happen. If your dog gets a bit too excited when they saw our products, please contact us at hello@stylish-hound.com for special consideration application of our Chew Policy.

We recommend watching our Training videos on our IGTV @stylish.hound. This will reduce and prevent chewing by first ensuring correct and comfortable fit and building a positive experience with our gear.

The below are some images of chew marks:

^{This is an indication of:}

^{a) Fitting may not be correct:}

^{- Please reach out to our customer service with 3 photos of your dog in the harness: Front, Side and Back}

^{- Note to customer service any information regarding fit that may be helpful} 

^{- Email: stylishhound.csrep@gmail.com}

^{b) Additional training required} 

^{Your dog just needs a little extra training to understand and respond to the cues when harness is correcting. Dogs are so smart, they will pick it up with consistent training and we have some easy and simple training exercises - check out our IGTV or Youtube for training tips. For advanced personalised training assessment, reach out to your local dog trainer.} 

^{c) If you have the Padded Buddies, attach them to ensure maximum comfort when training your dog with our harness.}

^{Please ensure safety and comfort of your dog when wearing our harness by:}

^{1. Check fit is correct when your dog is indoor and prior to taking your dog for a walk - carefully. Please take your time. Contact customer service if you need assistance. Our fit videos are on our IGTV and Youtube for your ease of reference.} 

^{2. Train and ease your dog into a front attachment harness. If your dog does not appear to be comfortable straight away, don’t be disheartened. Take your time to positively reinforce your dog when near, touching or wearing the harness (prior to going for a walk). Check our YouTube and IGTV for tips with our dog trainer.} 

^{3. As part of our duty of care for all our customers and their dogs, we are happy to assist to check fit on your dog. Please ensure you contact customer service if you are unsure prior to taking your dog for a walk. This will ensure you qualify for an exchange and we can assist you to identify any potential issues.} 

^{4. Please take your time when you receive your harness and check the fit of the harness on your dog carefully indoors. As we are assisting virtually, please help us by:} 

^{- providing 3 clear photos of the harness on your dog: front, side and back.} 

^{- describe the issue you are experiencing.} 

 ^{Any issues that arise after an outdoor walk will not quality for exchange / returns.} 

^{5. It is the owner/customer’s responsibility to ensure that the fit is correct for the safety and wellbeing of your dog. We do not take responsibility if the harness is not fitted correct and/or cause injury to your dog.} 

^{We are always here to assist in anyway possible. Please be kind to our customer service team - it is a real person at the other end! We are here to help you and your dog in anyway possible. Thank you in advance.}

Yes we have a variety of different leashes. In this video we demonstrate: 
- How to use our multi-leash in its different ways
- Show you the different situations you would use our control leash and multi leash 

Then you can choose based on what you and your dog like to do, to suit you! 

Yes we do! Our dog trainer Kirsten King from Kirsten's Pup2Dog is a certified and professional dog trainer. She will guide you through some key topics to set your dog up for sucess: 

a) What is a Halter 
b) How do I introduce Halter to my dog?
c) What is a safety clip?
d) What are some signed to look out for if my dog is uncomfortable?
e) How do I help my dog if they appear to be uncomfortable? 

Thank you to our Trainer Kirsten for sharing her expert tips and advice to set our Stylish Hounds up for success! 

1. What is Halter and some helpful tips to introduce this training tool to your dog. 

2.Halter training tips and how to spot if your dog is showing signs of discomfort.

1. What are your Hercules made out of? Is it safe? 

Yes. Our Hercules is made of 100% natural, non-toxic, food grade and biodegradable rubber. A light vanilla scent has been added to the rubber. 

2. How do I wash my Hercules? Is it dishwasher safe?

Use a small tooth brush to brush the outer and inner of your Hercules in between chews and/or play. You can put it in the dishwasher, please ensure the water temperature is not hot as these are made of 100% natural, food grade rubber, they do not withstand extreme heat. 

3. Are your Hercules suitable for power chewers?

Yes! Our Hercules is designed for power chewers however though our collection is tougher than tough, top quality and fighting fit, but that doesn't mean that it’s indestructible - always supervise your dog whilst playing with this toy. Inspect the toy after each play and remove if of concern.

4. What are your snuffle mats made out of? 

100% soft polar fleece 

5. Are your snuffle mats machine washable?

Yes they are! Please use a gentle or delicate machine wash cycle. Lay flat to dry on line

6. Can I leave my dog with the snuffle mat unsupervised? 

Fun should always be had alongside human supervision to keep pups safe. Keep the product out of your hound’s reach after playtime has ended. Our collection is tougher than tough, top quality and fighting fit, but that doesn't mean that it is indestructible - play under supervision, inspect after play and remove if of concern.

We currently produce the below products using sustainable materials: 

* Harness, chest plate, collar, leash, seat belt, control leash, 6in1 leash  using 100% certified post-consumer polyester (plastic) with 100% recycled metal
* Biodegradable and compostable poop bags with recycled paper packaging 
* Hercules: all natural, food grade and biodegradable rubber 
* All Stylish Hound are sent in biodegradable and compostable packaging

We are really excited to announce that we will be using 100% biodegradable and home compostable parcel satchel by late 2020. We will also be using recycled paper packaging on as many of products as possible. 

PLEASE DO NOT STORE YOUR STYLISH HOUND PRODUCTS IN OUR SATCHEL / BIODEGRADABLE PACKAGING. 

Please discard your packaging appropriately upon unpacking. 
Your packaging may biodegrade on your products!
Stylish Hound does not take any responsibility. 

We have been developed a strap that is durable, strong, weather resistant using 100% certified Post-Consumer plastics for over 8 months. This is a step towards our brand to be able to offer all our Stylish Hounds an carefully considered option to look after our Mother Earth. 

These will not affect the function, design or overall style of the product. At Stylish hound, we will always Quality check and control your products to ensure we meet high quality standards. If you believe these imperfections are beyond tolerance, please contact us at hello@stylish-hound.com for assistance.

Thank you for supporting our decision and action towards a sustainable future for our Mother Earth, Our Customers and your Stylish Hounds. 

• One discount code per transaction only

• Not applicable to SALE ITEMS

• Must be applied at the time of checkout

• Discount codes will only be applied to products -- does not apply to shipping fee

• Discount codes cannot be applied onto Gift Cards

• If you fail or forget to apply the code, any adjustment for the price, refunds or credits will not be issued

• If you are experiencing any issue with the discount codes, please contact us at hello@stylish-hound.com prior to checking out

To use the discount code on mobile phone:

To use the discount code on desktop:

Each of our Stylish Hound products is created and packaged with great care and attention to detail. We are happy to accept exchanges due to sizing provided that the product has not been worn (tried on indoors is OK), no scuffs, no marks and in brand new resellable condition. Please email within 10 days of receiving the product. We can always help you check your pup's sizing to avoid sizing issues and disappointment, please email hello@stylish-hound.com.

For returns, please submit using our Returns Portal to make this easier for you and us.

SH Returns Portal

We are unable to offer refunds or returns on used products due to hygiene and safety standards, however we are available to individually assess each claim if any issue arises. Please email us hello@stylish-hound.com.

If your item is damaged before you receive it or you have received the wrong item, make sure you contact us within 5 days of receiving the product to discuss options. 

If you believe your item is faulty, please contact us within 5 days of receiving it. All faulty items will be replaced by Stylish Hound. 

Please note that all return shipping costs are the responsibility of the buyer unless otherwise arranged at the discretion by Stylish Hound.

If you would like to cancel your order after your order has been placed due to change of mind, this must be communicated to us before your item is dispatched from our warehouse. Any order cancellations after the order has been made will incur a 10% re-shelving fee. Please note that we can not cancel your order due to change of mind once this order has been dispatched from our warehouse. 

Any refund will minus 3% fee via Shopify payments and 4% fee when paying with PayPal as we do not receive the amount you pay at checkout. Third party payment options deducts a %. Thank you in advance for understanding.

All postage related to exchanges and returns will be at the expense of the purchaser. We are always happy to assess case by case. Please email hello@stylish-hound.com.

We do not accept returns or exchanges on personalised items. Please choose carefully!

We do not accept returns or exchanges on sale items. Please choose carefully!

As part of our duty of care for all our customers and their dogs, we are happy to assist to check fit on your dog. Please ensure you contact customer service if you are unsure prior to taking your dog for a walk. This will ensure you qualify for an exchange and we can assist you to identify any potential issues. 

Please take your time when you receive your harness and check the fit of the harness on your dog carefully indoors. As we are assisting virtually, please help us by: 

- providing 3 clear photos of the harness on your dog: front, side and back. 

- describe the issue you are experiencing. 

Any issues that arise after an outdoor walk will not quality for exchange / returns. 

It is the owner/customer’s responsibility to ensure that the fit of our products is correct for the safety, suitable and wellbeing of your dog. We do not take responsibility if our products are not fitted correctly and/or cause injury to your dog. 

We are always here to assist in anyway possible. Please be kind to our customer service team - it is a real person at the other end! We are here to help you and your dog in anyway possible. Thank you in advance.

To exchange please send us back your current product and we will create a store credit once checking the condition. Returns are processed every Wednesday (though we try our best to process asap). Please allow 10-12 business days to allow for peak periods and/or during Covid restrictions.

Please send it back to:

Stylish Hound

9/10-12 Bowden St

North Parramatta NSW 2151

0413176092

Please contact hello@stylish-hound.com with photos of your order and/or issue for resolution. 
If your item is damaged before you receive it or you have received the wrong item, make sure you contact us within 5 days of receiving the product to discuss options. 

If you believe your item is faulty, please contact us within 5 days of receiving it. All faulty items will be replaced by Stylish Hound. 

All orders are dispatched within 2-4 working days from Sydney, Australia.

We use Australia Post for domestic delivery (within Australia).

We use DHL for all international delivery (international)

All orders will be sent with tracking. 

All delivery timeframes are estimated by our couriers.

If you require additional help, please email hello@stylish-hound.com

Please click this link: https://stylish-hound.goaffpro.com/

Would you like some assistance? 

Have you got questions about our products?

Make sure you check out our FAQs page for quick answers. 

We aim to resolve any query 2-4 working days.

For Customer Service Enquiries, please contact hello@stylish-hound.com

Please check your junk/spam mailbox after you send us an email in case our response lands there. If you still have not heard from us, feel free to contact us again if there is an issue on our end. We are more than happy to assist you.

Respect Goes Both Ways

Stylish Hound is serious about delivering the very best service that we can, which means that we are always committed to bettering ourselves in order to maximise your shopping experience. We want each and every human and hound to be smiling and wagging every time they shop, but if that’s not the case or you have any other questions you can always contact us at hello@stylish-hound.com. Remember that kindness is cool, it’s our goal to make you happy, so let’s work together to achieve the best, and most stylish, outcome possible!

P.S. We aim to make this a safe and happy place for our staff to work in. Please assist us by re-reading your emails/DM/PM/comments before you press send. We really appreciate your kindness in communication.

At Stylish Hound we understand that you and your four-legged friend are as keen to receive your purchase as we are to get it to you, so let’s make sure that we are in talks so that your buying process runs as smoothly as possible! Sometimes our emails can sneak their way into your spam folder, so if you don’t hear from us then check in there! If we have missed your message, go ahead and send us another and we’ll get back to you in two shakes of a hound’s tail!

PRIVACY POLICY

Stylish Hound is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

1. WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, Dog’s name, dog’s birthday, phone and facsimile numbers.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and special events. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

2. SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

- For the primary purpose for which it was obtained

- For a secondary purpose that is directly related to the primary purpose

- With your consent; or where required or authorised by law.

3. DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

- Third parties where you consent to the use or disclosure; and

- Where required or authorised by law.

4. SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

5. ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Stylish Hound  will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

6. MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.